Privacy Policy

1. Information We Collect

Personal Information

When you create an account or use our services, we may collect:

• Name and email address
• Profile information (avatar, bio, gaming credentials)
• Payment information (processed securely through Stripe)
• Gaming usernames and ranks
• Communication data (messages between coaches and students)

Usage Information

We automatically collect certain information when you use our platform:

• Device information (browser type, operating system)
• IP address and location data
• Usage patterns and preferences
• Session information and analytics

2. How We Use Your Information

We use the information we collect to:

• Provide Services: Connect coaches with students, process bookings, and facilitate coaching sessions
• Communication: Send you service-related emails, including booking confirmations, session reminders, and platform updates
• Payments: Process payments securely through Stripe for coaching sessions and subscriptions
• Improve Platform: Analyze usage patterns to enhance user experience and platform features
• Security: Detect and prevent fraud, abuse, or security incidents
• Legal Compliance: Comply with legal obligations and enforce our Terms of Service

3. Email Communications

By using Gapped, you agree to receive service-related emails, including:

• Account verification and password reset emails
• Booking confirmations and session reminders
• Payment receipts and billing notifications
• Platform updates and important announcements
• Messages from coaches or students (if applicable)

You can manage your email preferences in your account settings, but certain transactional emails are required for the platform to function properly.

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Coaches/Students: Profile information is visible to facilitate coaching connections
• Payment Processors: Stripe processes payments securely on our behalf
• Service Providers: Third-party services that help us operate the platform (hosting, analytics)
• Legal Requirements: When required by law or to protect our rights and users' safety

5. Data Security

We care deeply about your privacy and implement industry-standard security measures to protect your information:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through Stripe (PCI-DSS compliant)
• Regular security audits and updates
• Access controls and authentication measures

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Update

You can access and update your account information at any time through your account settings.

Delete Your Account

You have the right to delete your account at any time. To delete your account:

1. Go to your account settings
2. Select "Delete Account"
3. Confirm your decision

When you delete your account, we will remove your personal information from our active databases. Some information may be retained for legal or legitimate business purposes (e.g., transaction records for tax compliance).

Data Portability

You can request a copy of your data by contacting us at contact@gapped.gg.

7. Cookies and Tracking

We use cookies and similar technologies to:

• Keep you logged in to your account
• Remember your preferences
• Analyze platform usage and performance
• Provide personalized experiences

You can control cookies through your browser settings, but disabling cookies may affect platform functionality.

8. Third-Party Links

Our platform may contain links to external websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

9. Children's Privacy

Gapped is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us at contact@gapped.gg.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the "Last Updated" date and notify you via email or platform notification. Your continued use of Gapped after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: